Technology and Operations Management (TOM) – GMBA 1103


This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm’s operations to its competitive position. It helps students to understand the complex processes underlying the development and manufacture of products as well as the creation and delivery of services.

Topics encompass:

  • Process analysis
  • Cross-functional and cross-firm integration
  • Product development
  • Information technology
  • Technology and operations strategy

Learning Objectives:

  • Explain the strategic role of operations management and its competitive advantage for organizational survival.

  • Explain the relationships between the operations function and other functional areas of a business such as marketing, finance, and information systems and how they can work together to achieve the business strategy.

  • Explain approaches to designing and improving processes.

  • Use relevant electronic spreadsheet tools (e.g. solver) to solve operations management problems.

  • Apply/analyze relevant quantitative models to solve real world problems.

  • Appraise real-life business situation and suggest solution alternatives as related to operations management tools/techniques.

Action Learning Project:
Students will create two projects during this course.

  1. The first will be a short essay due between the sixth and eighth week of the course.
  2. The second will be a research paper due between the twelfth and fourteenth week of the course.

*Students should consult with their online instructor on any questions regarding theme, design, research, etc.

Recommended Text:
Global Operations Management (Business Issues, Competition and Entrepreneurship); Jan 1, 2013 by Lee R. Hockley
Operations Management: Quality and Competitiveness in a Global Environment; Jan 24, 2005 by Roberta S. Russell and Bernard W. Taylor